Help Center
Find answers to common questions about orders, shipping, products, and our repair services.
Orders & Payments
Browse our products, add items to your cart, and proceed to checkout. We accept Paystack (cards, bank transfer, USSD) and direct WhatsApp orders.
We accept debit/credit cards via Paystack, bank transfer, USSD, and cash on pickup at our Port Harcourt store.
Cash on delivery is available for orders within Port Harcourt. Please contact us via WhatsApp or the contact form to arrange this before placing your order.
An invoice is automatically emailed to you after a successful order. You can also contact us at info@timnatescomputers.com to request a copy.
Shipping & Delivery
Yes, we ship across Nigeria. Delivery typically takes 1–3 business days within Port Harcourt and 3–7 business days for other states.
Once your order is shipped, you will receive a tracking ID by email or WhatsApp. You can also use our Track Order page with your order ID.
Absolutely. Our store is in Port Harcourt, Rivers State. Choose 'Store Pickup' at checkout or contact us to arrange collection.
Products & Warranty
We stock UK-grade used laptops that are thoroughly tested, cleaned, and graded. All listings clearly state the grade and condition of the device.
Our laptops come with a 3-month warranty covering hardware faults. Accessories have a 1-month warranty. Extended coverage is available — ask us for details.
UK-grade devices are sourced from the United Kingdom and meet strict quality standards. They are professionally refurbished and tested before sale.
Yes, you are welcome to visit our Port Harcourt store to inspect any device before purchasing.
Repairs & Services
Yes. We repair screens, keyboards, charging ports, batteries, motherboards, and more. Bring your device to our store or message us on WhatsApp for a quote.
Most repairs are completed within 24–72 hours depending on parts availability. We will give you an estimate when you drop off your device.
Yes, we provide data recovery for hard drives and SSDs. Contact us to describe your situation and we will advise on the best solution.
Still have questions?
Our team is ready to help. Reach out and we'll get back to you quickly.